Shipping policy

Thank you for shopping at Rivergum Trading. This policy outlines the shipping methods, costs, and timeframes for orders placed on our website.

Because we partner with global suppliers and fulfillment centers to bring you the best prices and unique products, our shipping process works a little differently than traditional retail.

1. Order Processing Time

Processing window: Orders are processed within [1–3] business days (Monday through Friday).

Orders placed on weekends or public holidays are processed the next business day.

Processing includes verifying the order, quality checks, and packaging before dispatch from our warehouse partner.

2. Shipping Rates & Delivery Estimates

Delivery times begin after the order has been processed and shipped. Because our items ship from international partner facilities, please allow realistic timeframes for delivery. Our standard, free shipping method takes 10-20 business days.

Note: Peak seasons, holiday periods, or customs processing may cause occasional carrier delays.

3. Customs, Duties, and Taxes

Customers are responsible for any import duties, tariffs, or value-added taxes (VAT) levied by their local customs office.

These fees are separate from our shipping charges and are collected by your local government or carrier upon delivery.

5. Lost, Damaged, or Delayed Packages

If your tracking shows your package was delivered but you have not received it, or if it is delayed past [30] business days, please contact us immediately.

For damaged items upon arrival, please send us an email with clear photos of the damaged product and packaging within [7] days of delivery. We will work with our supplier to send a replacement or issue a refund on a case-by-case basis.

If you have any questions regarding your shipment, reach out to our support team at support@rivergumtrading.com.au